Online Learning Student Grievance Information
°ÄÃÅÁùºÏ²Êͼ¿â is concerned with how students are treated, desires to help them understand processes and procedures, and wants to hear and resolve student concerns and grievances. In compliance with the US Department of Education regulations, °ÄÃÅÁùºÏ²Êͼ¿â has the following policies concerning grievance resolution.
HCU students in online programs/courses who reside outside of the state of Texas should attempt to resolve any issues or complaints with °ÄÃÅÁùºÏ²Êͼ¿â. The process for filing a grievance is outlined in the Grievance Policy. Students are expected to exhaust these internal Grievance Procedures before seeking resolution externally.
If the grievances are solved unsatisfactorily by the University, the student may file a complaint about °ÄÃÅÁùºÏ²Êͼ¿â with the student’s state of residence by referring to the following list of state agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, .
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500
State Agencies Handling Distance Learning Complaints
| State | Link to Complaint Process* |
| Alabama | |
| Alaska | |
| Arizona | |
| Arkansas | |
| California | |
| Colorado | |
| Connecticut | |
| Delaware | |
| Florida | |
| Georgia | |
| Hawaii | |
| Idaho | |
| Illinois | |
| Indiana | |
| Iowa | |
| Kansas | |
| Kentucky | |
| Louisiana | |
| Maine | |
| Maryland | |
| Massachusetts | |
| Michigan | |
| Minnesota | |
| Mississippi | |
| Missouri | |
| Montana | |
| Nebraska | |
| Nevada | |
| New Hampshire | |
| New Jersey | |
| New Mexico | |
| New York | |
| North Carolina | |
| North Dakota | |
| Ohio | |
| Oklahoma | |
| Oregon | |
| Pennsylvania | |
| Rhode Island | |
| South Carolina | |
| South Dakota | |
| Tennessee | |
| Texas | |
| Utah | |
| Vermont | |
| Virginia | |
| Washington | |
| West Virginia | |
| Wisconsin | |
| Wyoming |
*Where a complaint process was not found, a URL to the website of the corresponding agency in that state is provided.